SIAATA JEWELS PRIVATE LIMITED

1. Order Processing Time

All our jewelry is made to order to ensure the highest standards of craftsmanship and exclusivity.

  • Production Time: 5–7 business days

  • Orders are processed Monday to Friday (excluding public holidays)

  • Once your item passes quality checks, it is carefully packed and dispatched

2. Shipping Timelines

2.1 Domestic Shipping (India)

  • Free shipping on all domestic orders

  • Delivery within 3–5 business days after dispatch

  • Tracking details will be shared via email once the order is shipped

3. Delayed Deliveries

We strive to deliver all orders on time, but certain factors may cause delays:

  • Natural calamities or unforeseen events

  • Deliveries to remote or inaccessible locations

We will notify you promptly in case of any unexpected delays.

4. Address & Delivery Issues

  • Please ensure your shipping address is accurate and complete

  • We are not responsible for delivery delays or losses due to incorrect address information

  • If an order is returned to us due to an incorrect or undeliverable address, re-shipping charges will apply

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email

  • You can use this link to monitor your delivery in real time

Return & Refund Policy

At Siaata Jewels, every piece is handcrafted with care and precision. As our jewelry is made-to-order, we have a return and refund policy that reflects both quality standards and fairness.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The item is unworn, unused, and in its original packaging with all tags intact

  • 📸 Note: Unboxing images or videos are required to validate any damage-related claims

2. Non-Returnable Items

The following items cannot be returned:

  • Orders where the customer has changed their mind or dislikes the product

  • Customized, personalized, or modified jewelry

  • Items purchased during special promotions, discounts, or sales

3. Replacement or Refund Process

If your return is approved:

  • We will offer a replacement of the same product or an exchange for another item of equal value

  • A refund will be processed only if a replacement is not possible

  • Approved refunds will be issued to your original payment method within 7–10 business days

4. Return Shipping

  • In most cases, we will arrange a return pickup from your address

  • If reverse pickup is not available, you may ship the item to us, and we will reimburse the shipping cost (only for approved return cases)

5. Important Notes

  • Siaata Jewels reserves the right to reject returns if the item shows signs of wear, damage, or alteration not caused by us

  • Repeated or suspicious return claims may be flagged as return abuse, and we may refuse service.