SIAATA JEWELS PRIVATE LIMITED

1. What makes Siaata Jewels different?

Siaata Jewels is more than jewelry — it’s a personal statement. Here’s what sets us apart:

  • Only 100 pieces per design to ensure exclusivity

  • Made-to-order craftsmanship — no mass production

  • Every diamond and stone is hand-fitted by expert artisans

  • We use premium 925 sterling silver in all products

  • Our designs embody a signature minimal aesthetic

  • Committed to ethical and low-waste production

  • Jewelry designed to make you feel confident, special, and seen

2. Is your jewelry real silver?

Yes! All our jewelry is crafted using certified 925 sterling silver, known for:

  • Durability

  • Natural brightness

  • Skin-safe properties

3. When will I receive my order?

Since each piece is made-to-order, please allow:

  • 5–7 business days for crafting

  • 3–5 business days for shipping within India

  • You will receive tracking details via email once your order is dispatched

4. Do you offer returns or exchanges?

Yes, we accept returns/exchanges within 7 days of delivery, provided the item is:

  • Unworn

  • In its original packaging

  • Free from damage

🔎 Please refer to our Return & Refund Policy for complete details.

5. Can I cancel or change my order?

Yes, you can:

  • Cancel or modify your order within 12 hours of placing it

  • After this window, production begins and changes cannot be made

6. Will my jewelry tarnish?

All silver naturally oxidizes over time. To minimize tarnish:

  • Store in a dry place

  • Avoid water, perfumes, and chemicals

  • Clean gently with a silver polishing cloth

  • With proper care, your piece will retain its shine and elegance

7. Do you ship internationally?

Yes! We offer worldwide shipping:

  • Shipping charges and estimated delivery timelines are calculated at checkout based on your location

  • Customs duties (if applicable) are the customer’s responsibility

8. Can I customize a design?

We offer limited customizations on select pieces. To inquire:

  • Email us at 📧 info@siaata.com with your idea

  • We’ll confirm what's possible and share next steps

9. Is gift packaging available?

Absolutely! Every order includes:

  • Our premium Siaata gift box

  • Option to add a personal message at checkout — perfect for gifting

10. How do I care for my silver jewelry?

To keep your Siaata piece looking its best:

  • Avoid moisture, perfumes, and harsh chemicals

  • Store it in the soft pouch or box provided

  • Clean gently with a soft, lint-free cloth

✨ For more care tips, check out our Jewelry Care Guide.